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Auto req ID 24304BR
Business Title Director, Research Staff Services
School/Unit Harvard Business School
Sub-Unit ------------
Location USA - MA - Boston
Job Function General Administration
Human Resources
Time Status Full-time
Schedule
Department Division of Research and Faculty Development
Salary Grade 059
Union 00 - Non Union, Exempt or Temporary
Duties & Responsibilities
Research Staff Services provides administrative support for the hiring, training and managing of the 300+ research staff, and assists 200+ faculty with their research staff needs. The Director will manage the delivery of high quality services and high-touch customer service to HBS faculty in support of research activities.
Reporting to the Managing Director, the Director ensures the successful delivery of high quality services and high-touch customer service to 200+ HBS faculty in support of their research activities. In working as a member of the Division of Research and Faculty Development (DRFD) to provide unparalleled service to the faculty, the Director’s responsibilities will have both a strategic focus and an operational focus. Duties include:
Works directly with faculty to gain an understanding of the research needs and identifies most appropriate resource(s) for supporting faculty research projects.
Assists with establishment and management of $7M budget for research support.
Manages Research Staff Services (RSS) which, with a staff of 4 and an operational budget of $500K, provides administrative support for the hiring, training and managing of the 300+ research staff. Has joint management responsibility with faculty for the Research Associates (RAs).
Collaborates with colleagues within the DRFD and across HBS to find best appropriate solutions to a wide variety of faculty requests.
Fosters strong service delivery partnerships to build effective network among internal/external service providers of research support to faculty.
Leads/participates in development and implementation of new research support models that leverage faculty time, meet changing support requirements, and use resources wisely.
Assists faculty and research staff in building effective working relationships with the School's various research resources.
Oversees all HR aspects: creating job descriptions; recruiting and screening candidates and matching them with faculty and projects; determining compensation; onboarding new staff; developing training; overseeing productivity, performance management, retention, and exits.
With Human Resources, defines and maintains compensation structure for research support staff.
Provides excellent, consistent customer service to all constituent groups.
Responsible for detailed data management and strategic analysis.
Provides strategic planning for and monitoring of research support workspace allocation and utilization.
Manages RSS staff providing operational oversight in addition to individual guidance, support and career development, while fostering a highly collaborative team environment.
Note: This posting replaces Req 23372BR.
Basic Qualifications
Master’s degree or equivalent experience and a deep understanding of the diplomacy, protocol involved in providing faculty services required.
Proven experience in successfully managing people, service delivery, projects and staff development. Ability to implement good management practices and procedures, analyze problems, and streamline and redesign processes as needed.
Strong human resources/management, analytical, interpersonal skills.
Excellent organizational, communications, planning, resource and operations management skills.
Ability to think creatively regarding service delivery, while cognizant of policies, past practices and precedent setting solutions.
Customer service orientation in directing diverse work population.
Proven ability to provide advice and counsel across a complex organization.
Detail orientation, ability to make independent judgment calls while working within a collaborative and complex structure.
Strong proven oral and written communication skills.
Strong interest in research issues facing HBS faculty.
Critical competencies to be successful in this department include professionalism, experience with and commitment to providing excellent service as a leader of a team, as a team member, and on an individual basis, strong judgment and ability to be flexible in a constantly changing environment, strong interpersonal skills and proven effectiveness in building and maintaining relationships, organizational skills, high standards for accuracy and attention to detail, and sensitivity to confidential information.
Additional Qualifications
Management experience in an academic setting strongly preferred.
HBS experience strongly preferred.
Additional Information
Pre-Employment Screening Identity
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