Service Delivery Manager Vacancy | IBM Careers

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Service Delivery Manager




Job ID GTS-0387927

Job type Full-time Regular

Work country Singapore

Posted 11-Jan-2012

Work city Singapore

Job area IT & Telecommunications (non consulting)

Travel No travel

Job category Project Management

Business unit Strat Outsrcng

Job role Service Delivery Manager

Job role skillset Service Management

Commissionable/Sales-Incentive jobs only No




Job description

Responsibilities:

1. Provide DPE single point of contact and be the advocate between Service Delivery and the DPE/PE/Client

2. Manage cost including annual DOU as appropriate between service delivery and the DPE/PE

3. Ensure positive client satisfaction and client relationship is maintained for service delivery

4. Drive/Manage service quality, performance, and improvement of service delivery processes

5. Participate in Over/Under (O/U) cost/recovery, identify ways to reduce cost, and improve service

6. Deliver on service commitments and participate in account plan/strategy

7. As directed by the DPE/PE, drive/manage subcontractors/third party providers

8. Participate in Technical proposal preparation and submit to DPE/PE for review and approval

9. Understand client requirements, business opportunity identification, guidance, support and closure

10. Provide technical support and participate in the Change Control Board and/or change control process

11. Participate in response to Requests for Service (RFS's) on behalf of the delivery organization

12. Drive audit readiness and ISeC (Information Security Controls) compliance where appropriate



Skills associated with SDM role include:

Apply IBM GS Delivery Processes: Disciplines & Tools

Apply IBM Systems Management Methods & Tools

Apply Industry Solutions

Apply Process Management

Apply Quality Concepts

Implement Reporting Cycles/Methods

Manage Crisis

Manage Systems Management Environment

Manage Systems Management Metrics




Requirement:

5 yrs of project Management Experience




Required

Bachelor's Degree

English: Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.




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