Manager Service Transition
Country
UAE
City
Abu Dhabi
Department
Information Technology
Closing date
7 December 2011
Job Purpose
Takes full responsibility for budgeting, estimating, planning and objective setting for Service Transition Department. Identifies and manages resources needed for the planning, development and delivery of Service Transition specified information and communications systems services and products. Recognises, and actively seeks ways to exploit information technology to address complex business, organisational and technical issues, of both a conventional and innovative nature. Ensures that professional standards are maintained.
Responsibilities
Overall planning and management of Service Transition delivery / Managing and coordinating the Service Transition functions
Making a final recommendation to the business and IT regarding the decisions to release and deploy into production. Ensuring all organizational policies and procedures are followed throughout transition
Ensuring the final delivery meets the agreed customer and stakeholder requirements specified in the Service Design.
Defining the requirements, processes and tools for Transition Planning and Support
Maintaining and integrating lower level plans to establish overall integrated transition plans, including planned vs. actual
Maintaining and monitoring progress on Service Transition changes, issues, risks and deviations including tracking progress on actions and mitigation of risks
Maintaining records on and providing management information on resource use, project/Service Transition progress, budgeted and actual spend
Managing and coordinating requests for resources and Coordinating Service Transition activities across projects, suppliers and service teams where appropriate
Publishing Service Transition performance statistics and identifying key areas for improvement
Undertaking formal quality reviews of the Service Transition, release and deployment plans and agreed transition activities in accordance with the quality management plan
Managing support for tools and Service Transition processes
Communicating with stakeholders
Requirements
Qualification & Education:
Graduate degree level education plus a master's degree in IT
7+ years senior management experience
7 + years experience of Service design Functions
ITIL expert qualification
Project management qualification
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