Job Openings of Guest Services Agent | Etihad Airways Careers

Guest Services Agent




Country

IRELAND




City

Dublin




Department

Airport Operations




Closing date

28 November 2011




Job Purpose

To support the delivery an excellent airport guest experience which is aligned with the Etihad Airways corporate values




Responsibilities

You will responsible for:




Constant liaison with and handling of Check-in, Transfer Desk and other related areas for the smooth acceptance of passengers, Liaises with check-in, transfer desk and support Airport Services Supervisors in all areas.

Escort and direct Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk,Premium Lounges, Boarding Gates etc.

Coordinates handling of Company Materials/OCS and Records and assists Duty Officer to handle company material and records.

Liaison with G.H.A. for a quick processing of hotel and transfer passengers. handling.

Assist Passengers in regard to Entry Requirements, Visas, Residence Permits.

Ensure passengers are assisted smoothly through airport facilities.

Assist in all day to day administration duties.

Requirements

You should be minimum high school, ideally with 1 year with airline experience in customer services.



You are required to have the following:




Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling.

Good communication skills in English and Arabic and other international languages as an advantage.

Competent Computer Skills and knowledge of DCS systems and reservation systems an advantage.




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