About the Business:
Established in 1971, Trading Enterprises is the exclusive distributor of Volvo, Chrysler and Dodge products in the UAE. In addition, it is the Distributor of Jeep in Dubai and the Northern Emirates. Across Sales, Service & Parts operations, Trading Enterprises employs in excess of 250 people and will continue to grow as the business expands through 2010 and into 2011. The division currently has eighteen outlets across multiple locations and is looking to broaden its geographical footprint to include additional Emirates. The corporate office is situated at the heart of Dubai Festival City's Automotive Park.
About the Job:
This is an exciting opportunity for an experienced SERVICE ADVISOR.Service Advisors are the first contact in the Workshop for a customer and provides a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence.Further in this role you will have following responsibilities:
- Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS).
- Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
- Able to provide detailed explanation on jobs to be carried out on vehicle.
- Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
- Ability to advise customers on the required vital jobs..
- Should have flair for Selling Value added Services, Service Contracts and accessories.
- Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.
- Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
- Raise Warranty approvals
- Raise special orders for parts not available and follow up and keep customer informed.
- Prepare Invoices on DMS and arrange for Active delivery of vehicles.
- Follow up payments of credit customers and ensure collection within stipulated time.
- Regularly monitor orders raised by him and ensure timely billing.
- Conduct post service follow up to ensure customer satisfaction.
Job Details
Date Posted:
2011-12-09
Job Location:
United Arab Emirates
Job Role:
Other
Company Industry:
Automotive; Technical/Maintenance
Preferred Candidate
Career Level:
Mid Career
Apply Now - Jobs in UAE - Jobs in Abu Dhabi, United Arab Emirates - Jobs in Dubai, United Arab Emirates - Other Jobs in UAE - Search All Jobs
No comments:
Post a Comment